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Terms and Conditions

PRICES

Prices for all products in on our web site and in our catalogues are in Australian Dollars ($AUD) and do not include GST. Starting Five is not registered for GST and you will not be charged GST.  All prices are correct at the time of publication. However, STARTINGFIVE serves the right to alter prices for any reason. If the price of a product that you order has been altered, STARTINGFIVE will contact you prior to processing your order. STARTINGFIVE will provide Tax Invoices in the prescribed form for all accepted orders.

PRODUCTS

We reserve the right to modify or change product specifications. We do this in order to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. From time to time products may not exactly match photographs in our catalogues or on our website.

Every product is intended for use only for the activity described. Products to be used by children should only be used under proper adult supervision. The selection and suitability of items to be used by children remains at the discretion of the purchaser.

CLAIMS AND EXCHANGES

If for any reason you are not satisfied with any product, please return it to STARTINGFIVE in original condition and original packaging within 7 days of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered or no longer required. A 15% restocking fee applies. All returns must be authorised by STARTINGFIVE. When you contact us a Return Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted. Returns are to be made in accordance with the Returning Goods Form that will appear on the reverse side of the invoice. STARTINGFIVE will not accept product returns for custom made products, unless such custom made products are faulty, or do not conform to specifications. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.

DAMAGED GOODS AND SHORTAGES

If you receive a product which is faulty (or where the product is custom made and does not conform to specifications) contact STARTINGFIVE to arrange free return delivery and an exchange, refund or credit to your account. All returns must be authorised by STARTINGFIVE. When you contact us a Return Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted. If you receive an order with shortages, contact STARTINGFIVE immediately to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. STARTINGFIVE will not accept returns for products that have been damaged after delivery. You should notify STARTINGFIVE of the fault (or in the case of custom made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.

PAYMENTS

Unless otherwise advised, payment must accompany all orders. Payments are made by PayPal. Alternate payment arrangements can be negotiated by calling STARTINGFIVE.